Book a Repair Visit Online

To make a warranty claim, you must be able to supply proof of purchase. The accepted requirement for directly purchased appliances is a tax receipt from the dealer who supplied the appliance stating the date of purchase, price and model number of the appliance.

For appliances supplied as part of a house/apartment package, please discuss with your developer/builder for a copy of the proof of purchase or alternatively supply us a copy of the Sale and Purchase Agreement including chattels list

If your Bosch appliance is covered by an Insurance Policy/Protection Plan/Extended Warranty provided by a third party provider, please call our contact centre and a specialist will book a repair for your Bosch appliance. Do not book your repair online as you will be charged for the cost of your repair instead of your insurer. Please have your appliance's model number (E-Nr and FD number) including purchase date and authorisation for repair from the Extended Warranty Provider ready prior to calling Bosch Customer Service on 0800 245 700.

Repairs are carried out by a combination of our own Technicians and Authorised Service Agents. We will confirm the allocated repairer during the appointment confirmation process.

• Are there a large number of stairs for the technician to climb?

• Is the appliance located in a difficult or congested location?

• Is there a dog(s) or children on the property?

• Is there a gate code that he needs to enter to access the property?

• Is it ok for him to park on the drive?

• Does the washing have a dryer stacked on top of it?

• Should the technician wear boot covers over his safety boots, in order to protect your flooring?

We repair large Bosch appliances such as washing machines, tumble dryers, washer dryers, dishwashers, fridges, freezers, wine coolers, ovens, hobs, cooker hoods, warming drawers and integrated coffee machines.

Small Bosch appliance, such as such as cordless, bagged or bagless vacuum cleaner, TASSIMO coffee machine, kitchen machine, food processor are repaired in our workshop. If you need a repair on a small Bosch appliance, please call our contact centre on 0800 245 700 as these are unable to be booked using the online booking system.

Payment is required at the completion of the repair except where part payment is taken at the end of the first visit for chargeable Spare Part Missing or Cost Estimate cases. All our technicians carry portable EFTPOS terminals with them. We accept all New Zealand Debit Cards and VISA or Mastercard Credit Cards.

Our Technicians or Authorised Service Agents can repair your Bosch appliances on weekdays from 8am to 5pm excluding Public Holidays.

There are 4 appointment slots available for our Technicians – Morning (between 8:00am to 11:00am), Midday (between 11:00am to 1:00pm), Afternoon (between 1:00pm to 5:00pm) and Any Time (between 8:00am to 5:00pm). They can arrive anytime during the time slot specified. You should receive a call from the technician 30 minutes prior to the appointment to discuss their expected time of arrival. If the technician experiences any changes in their schedule, they will call again to advise a new estimated time of arrival.

For bookings with our Authorised Service Agents they will arrange a date and time in line with their availability directly with you within 24 hours after the booking is made.

Our technicians will only replace any faulty parts with original Bosch replacements parts. We store parts for up to ten years from the last date of manufacture of any particular model. This level of support is intended regardless of whether or not a particular production facility is in fact operating any longer. BSH manufactures and distributes home appliances with the full intention of supporting the sale to end consumers with robust after sales, spare parts and accessories support however we do have to consider when it becomes economically unfeasible to continue support of an aged product any further.