Home Appliances
Frequently Asked Questions: 30 Day Money Back Guarantee on all floorcare models.
| Questions | Answers |
| What is the 30 Day Money Back Guarantee? | Our satisfaction promise! We're offering a 30 Day Money Back Guarantee on all Bosch vacuum cleaners. Trial your new vacuum and if you don't love it, we'll arrange a full refund. |
| What is the eligible product? | All Bosch vacuum cleaners purchased from a participating Bosch reseller in New Zealand, or the Bosch Online Shop (www.bosch-home.co.nz), during the offer period (1st Oct 2023 – 31st Dec 2024). Excluded products means any project or commercial purchases, trade seconds, scratch and dent stock, discount clearance outlet purchases and ex-display. All accessories and packaging included must be returned with the product. The Eligible Product and all accessories included with the Eligible Product (if any) must be in as good as new condition (fair wear and tear excluded), and the proof of purchase must be obtained, for the Money Back Guarantee to be provided. |
| What if I purchased an ex-display unit? | Unfortunately, ex-display units are not included in this promotion. |
| How do I claim? | Please contact our customer service team via phone at 0800 245 700 or via our website (www.bosch-home.co.nz/service/get-support), please ensure you have your proof of purchase. Our friendly team will take you through the necessary steps, and the unit will need to be sent to our workshop for inspection. |
| Do I need to advise the reason for return? | We love to receive feedback! However, if you would prefer not to share, that is absolutely fine. |
| How do I return the product? | The product will need to be sent back by the Claimant at the Claimant’s own cost, to our Auckland Workshop for inspection |
| What happens to the product once it is returned? | Depending on the condition of the unit, we will refurbish the unit and sell as B goods (second hand stock), use in social projects, or alternatively sustainably scrap the unit. |
Please see full terms and conditions on our website at https://www.bosch-home.co.nz/promotions
